Your privacy is not just a priority — it is our responsibility. This Privacy Policy transparently outlines how we1won collects, uses, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Quick Summary: we1won does not sell your data. We only collect information necessary to operate our services safely and efficiently. You have the right to access, correct, or request deletion of your data at any time.
We1won ("Platform", "We") deeply respects the privacy of every individual who uses our services. This Privacy Policy explains how we handle your personal data when you register, log in, or use any service on the we1won platform.
This Privacy Policy applies to all users of the we1won platform, including registered members, website visitors, and any individual who interacts with us via live chat, email, or other communication channels.
By using the we1won platform, you agree to the data collection and usage practices described in this Privacy Policy. This Policy should be read together with our Terms & Conditions we1won, which forms part of the overall agreement between you and us.
We1won is committed to keeping this Privacy Policy up to date in line with relevant changes to Malaysian law, in particular Personal Data Protection Act 2010 (PDPA) and any amendments in force from time to time.
We1won only collects data that is strictly necessary to provide a safe, efficient, and legally compliant service. The following are the categories of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, identification card number, date of birth, selfie photo for KYC | Mandatory |
| Contact Data | Malaysian phone number, email address | Mandatory |
| Financial Data | Bank account number, e-wallet owner name (Touch 'n Go, GrabPay, DuitNow), transaction records | Mandatory |
| Technical Data | IP address, device type, web browser, operating system, screen resolution | Automatic |
| Usage Data | Game records, betting history, active hours, favourite games | Automatic |
| Communication Data | Live chat transcripts, email correspondence, complaint feedback | Where applicable |
we1won not collect sensitive information such as medical data, religious beliefs, or political affiliations. We also do not knowingly collect data from individuals under the age of 18.
Your personal data is collected through various means when you interact with the we1won platform:
We1won uses your personal data solely for legitimate, stated purposes. These purposes are as follows:
we1won will not use your data for any purpose not listed above without first obtaining your separate consent.
We1won does not sell, rent, or trade your personal data to any third party for commercial purposes. However, your data may be shared in the following limited circumstances:
Our Commitment: All third parties that receive your data are contractually obligated to protect that information and may only use it for the specified purpose. we1won takes responsibility for ensuring every partner upholds data protection standards equal to or higher than our own.
We1won continually invests in cybersecurity infrastructure to keep your personal data protected at all times. Key security measures we have implemented include:
While we1won takes all reasonable precautions, no system on the internet can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong password and never share your login credentials.
We1won retains your personal data only for as long as necessary for the stated purpose or as required under Malaysian law. The following are our data retention guidelines:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. The deletion process follows established security standards to ensure the data cannot be recovered.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or outdated personal data we hold about you.
You may request the deletion of your personal data, subject to legal obligations that require us to retain certain data.
You have the right to withdraw consent for certain data processing activities, such as the use of your data for marketing purposes.
You may request your data in a machine-readable format for transfer to another service where applicable.
Contact us at support@we1won.com or via live chat. We will respond within 14 business days.
The we1won website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our site.
Types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the we1won platform. For more information on managing cookies in popular browsers such as Chrome, Firefox, or Safari, please refer to your browser's privacy settings.
we1won does not use third-party cookies for advertising or to track your activity on other websites. Our cookies operate exclusively within the we1won platform environment.
We1won reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new Malaysian legal requirements, or platform service improvements.
When we make significant amendments, we will:
Your continued use of the we1won platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and stop using the platform.
If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact our Data Protection Officer through the following channels:
You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights under the PDPA have been violated and we have been unable to resolve your concerns to your satisfaction.
We take every privacy inquiry seriously. Our dedicated team is always available to assist you. Do not hesitate to reach out if you have any concerns.
Six data protection commitments we guarantee to every member
We1won's Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). This means your rights as a data subject are protected by law, and we are legally accountable for upholding those rights.
All data flowing through the we1won platform is protected by 256-bit SSL encryption — the same standard used by Maybank, CIMB, and Malaysia's major banks. Your data is never transmitted as plain text.
We1won has never and will never sell, rent, or trade members' personal data to any advertiser or third-party data broker. Your data belongs to you — we are merely its custodian.
You have full control over your personal data. Access, correct, or request deletion of your data at any time by contacting our support team. We will respond within 14 business days.
Our system automatically sends you security alerts when it detects suspicious login activity or changes to your account information, keeping you informed about your account security at all times.
All transactions via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other local Malaysian payment methods are processed through a PCI-DSS compliant gateway. Your financial information is never stored on we1won's servers.